Online Retail Spending Statistics - 2007
Gone are the days where people would only use websites to check emails and do research. Now, with broadband access to almost 50% of the US and rocketing figures in Australia, (that's 140 million people using high speed Internet) websites have the ability to serve up an experience and not just content.

It's primarily the experience that continually entices customers to make the plunge online. But it's also the little things like;
- The Effectiveness of Online Advertising
- More User-friendly Websites
- Greater Online Security
- Cheaper Product Prices Online
- More Diverse Payment Methods
- Easier Price/Product Comparisons.
- Our Time Poor Lives
Quite simply, their businesses will suffer in the next 2-3 years if they don't catch on fast. There will always be the people who do their research online, get the prices and go in store to make the purchase.
Those days are numbered for an increasing % of consumers, with the decrease in spare time for shopping and easier access to money - we will see consumers turn online in record numbers to make purchases over the next few years.
Retailers shouldn't have anything to fear by setting up an ecommerce store, the worst that can happen is people use your online store for research/pricing and end up purchasing instore. Sure, you invest big $$ in your rent with a shopping center like Westfield, hell - you even pay more based on how much money you make (shouldn't everyone?!).
It's time retailers in Australia woke up to the potential of Online Stores and invested in their future - cost and risk are minimal, while the upside potential multiplies each year by increasing factors. Last year (2006), in the U.S. alone a staggering 35% of all Internet users made online purchases, which is expected to leap dramatically this year.
While we might not have the appropriate range of online stores in Australia, that doesn't stop us buying online - another thing that Retailers should be looking at is the latest stats from Roy Morgan stating that 36.20% of all Australian Internet users have purchased something online.
Chances are, they bought it from the U.S. or UK. Another worrying factor for some, while for others it's a golden opportunity to get into the coming online retail boom in Australia. Have you ever bought online? Do your favourite retailers sell online in Australia? Would love your comments on this.
Labels: 2007-Web-Statistics


2 Comments:
For me, the issue with online buying is not the price, but the postage costs. It's easy to compare price, but when it comes to postage you usually have to become a member of that website, the check your email for the password/key to activate your account, then add the item to your cart, then type in your preferred postage method, then you might be able to see the postage. One site I visited said they didn't calculate postage until you had paid, and then it's just a surprise when you check your statement!
So in summary, yes I have bought online. Companies I have bought from include Apple (my iPod - where postage was inclusive), Music Stores (Red Eye Records - where I ordered online but collected in person), and many from the USA due to the strong dollar.
The fact that if you search the world in Google rarely would an Aussie store come up first. This further reinforces your suggesting that we must play catch-up. I think sometimes that Aussie companies get too tied up on content and design, and not on the most important consideration - MAKE IT EASY FOR THE CUSTOMER TO BUY FROM YOU!
I reckon 80% of carts are abandoned before purchase for the very reason that you have no idea what the shipping will be. When you find out by adding the item to your cart you immediately realise that its cheaper on another website and you dump it.
Fred Schebesta
http://www.OnlineMarketingSydney.com.au
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